Terms of service

Welcome to the Tiralento website, the official online shop of the Tiralento brand by Comaf Srl. 

The products for sale on tiralento.it/.com/.fr are sold and invoiced by Comaf Srl, based in Via G. Ungaretti, 9/11 Grottazzolina (FM), a company registered with the C.C.I.A.A. of Fermo at n. REA FM-157896 of the Business Register, Tax Code VAT no. 01586910448.

For any information regarding orders, shipments and, more generally, on any purchase, you can contact Tiralento customer service at the following addresses.

Customer service email (Italy): gianni.traini@comaf.net.

Customer service email (abroad): isabella.ferrini@comaf.net.

Customer service telephone number (Italy): (+39) 0734 631864 / (+39) 337633950

Customer service telephone number (abroad): (+39) 349 2976463

From Monday to Friday from 8.30 to 12.30 and from 14.30 to 18.00 (Rome / Paris / Berlin time: GMT +1)

GENERAL CONDITIONS OF SALE

Art. 1 – Acceptance of the general conditions of sale and conclusion of the contract

The contract stipulated between Comaf Srl (hereinafter "Tiralento") and the Customer (ie the subject, natural person, who makes the purchase on the official Tiralento, business or professional websites) must be considered concluded with the acceptance of the order by by Tiralento. In the event of non-acceptance of the order, Tiralento will in any case promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 2 – How to purchase

The products offered for sale by Tiralento are only those present on the website of tiralento.it/.com/.fr at the time of placing the Order, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used to access the Site and view images).

In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products that he intends to purchase. The Customer must also request Tiralento, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

Art. 3 – Prices and Payment Methods

The prices indicated on the Site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the Site or these Conditions.

The following payment methods are envisaged:

PayPal

For the payment, the Paypal circuit can be used by the customer according to the specific methods of the same

Credit card

In cases of purchase of goods with a credit card payment method, the transaction can take place through the secure server of the payment gateway chosen by Tiralento. In no case and at no stage of the payment will Tiralento be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Tiralento will keep such data and therefore in no case can Tiralento be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment

Art. 4 – Delivery of products and related expenses

The purchased products will be delivered to the address indicated by the Customer in the Order within the terms indicated on the Site from the acceptance of the Order by Tiralento at the cost specifically indicated on the Site before sending the Order. When activated, Tiralento reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries requested in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

For non-EEC countries: in case of return by the customer, for goods that do not comply with the order, the customs fees are borne by Comaf Srl (Tiralento); in the event of a return due to an error in the order by the customer, the customs fees are charged to the customer.

The delivery times indicated by Tiralento must be considered as purely indicative and a delay with respect to them does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the Customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the transport document.
• that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, placing a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

Art. 5 – Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. All products customized on customer request are excluded from this right.

To exercise the right of withdrawal referred to in article 5.1 above, the customer must send Comaf Srl (Tiralento) a communication to that effect, within the terms indicated, to the following email address info@comaf.net.

Once the return request by dci Comaf Srl (Tiralento) has been confirmed, the customer will receive the instructions and methods for returning the goods. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without there are signs of wear or dirt, in compliance with the following conditions:

• n fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
• he product must be intact and returned in its original packaging, complete in all its parts including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc…
• the shipment, up to the certificate of receipt in the warehouse indicated by Tiralento, is under the complete responsibility of the customer
• in case of damage to the goods during transport, Tiralento will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
• Tiralento will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.

Tiralento, unless otherwise agreed with the customer, will refund the full amount already paid, within 14 (fourteen) days of receipt of the goods, by means of a reversal of the amount charged, using the same payment method used by the customer for the initial transaction. In any case, the Customer will not incur any costs as a consequence of this reimbursement.

In any case, the Customer will lose the right of withdrawal in cases where Tiralento ascertains that:

• the returned product and / or its accessories, and / or its packaging are not intact;
• the product is missing its external packaging and / or original internal packaging;
• the product is missing its integral elements and / or accessories (eg closures, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Tiralento will return the purchased product to the sender, charging the shipping costs to the sender

Art. 6 – Guarantees

All products sold by Tiralento are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.

In the event that, for any reason, Tiralento is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement is excessively expensive, also due to the value of the product, Tiralento may proceed with the appropriate refund of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

Art. 7 – Complaints and requests for information

Any complaint or request for information can be addressed to Tiralento at the following addresses.

Customer service email (Italy): gianni.traini@comaf.net.

Customer service email (abroad): isabella.ferrini@comaf.net.

Customer service telephone number (Italy): (+39) 0734 631864 / (+39) 337633950

Customer service telephone number (abroad): (+39) 349 2976463

Art. 8 – Privacy

The personal data collected with the placing of the Order will be processed by Tiralento for the sole purpose of satisfying the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy information present on the Site. Any further processing will be carried out only with the express consent of the Customer.

Art. 9 – Applicable law

The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the municipality of residence of Comaf srl (Tiralento) will be competent for the solution of the relative disputes

Art. 10 – Copyright

Brands, logos and other distinctive signs on the Site belong to their respective owners. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the Site are protected by copyright (texts, images and graphics).

Art. 11 – Agreement

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the Site and the relative conditions to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

Art. 12 – Communications

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party's e-mail address, indicated on the Site and in the order, are also intended to be sent in writing.

Communications relating to the validity or existence of this agreement must only be sent by registered letter with acknowledgment of receipt.

Art. 13 – Language

The sales contract is drawn up in three versions: Italian, English and French. In case of discrepancies in the translation, the Italian version will prevail.